Positive CQC Inspection for Glenside Farnborough

20 October 2017 
Following an inspection carried out in November 2015, the Care Quality Commission (CQC) has identified and reported on the many positive aspects
related to the quality of care, safeguarding and staff support provided by Glenside Manor Healthcare Services, based at Farnborough.

Glenside Farnborough provides a range of residential accommodation options for up to 22 people with brain injury and / or neurological conditions.

The new CQC inspection format is based upon an in-depth analysis of five key questions. The CQC observations resulted in a range of positive comments in relation to these five key questions as outlined below and the overall Farnborough services were rated “Good” across all five areas of the inspection.

In the summary of findings the inspectors noted “Staff were highly committed to delivering high quality care. They listened to people’s comments, and worked with them to deliver the support they wanted.”

In response to the question “Are services safe?” The inspectors commented “People were protected from the risk of abuse, because staff understood and followed the correct procedures to identify, report and address safeguarding concerns.”

In response to the question “Are services effective?” The inspectors found that “People’s dietary needs and preferences were known and met to protect them from poor nutrition or dehydration. Effective liaison with health professionals ensured people maintained their health, and were supported to develop skills to promote their independence.”

In response to question “Are services caring?” CQC inspectors stated “People and their relatives described their care and support as exemplary. People were supported with compassion and kindness…..Their dignity and privacy were promoted through the actions of staff.”

In response to the question “Are services responsive to people’s needs?” the inspectors reported that “People’s needs were assessed and reviewed with them to ensure changes were managed responsively. People agreed goals to support their progress towards rehabilitation and independence where appropriate.”

Finally in response to the question “Are the services well-led?” The inspectors acknowledged that “People, relatives and staff spoke positively about the registered manager. She was described as creative and supportive, and sought to include people and staff in decision-making in the home. She listened to feedback and made changes in accordance with this to improve people’s care.”

A full report of the inspection has been published on the CQC website here.