Positive CQC report for Glenside

21 August 2017 
Following an inspection carried out in February 2015, the Care Quality Commission (CQC) has identified and reported on the many positive aspects related to the quality
of care, safeguarding and staff support provided by Glenside Manor Healthcare Services, based at Salisbury. Due to a new classification process Glenside was not given an overall rating as an outcome from this inspection.

Glenside provides accommodation for up to 151 people who live with a neurological related condition. The Salisbury site consists of an acute hospital and a mix of eight residential / nursing homes, with a slow stream residential home located in Farnborough for up to 22 people.The Farnborough services were not included as they are registered and hence inspected separately.

The new CQC inspection format is based upon an in-depth analysis of five key questions. The CQC observations resulted in a range of positive comments in relation to these five key questions as outlined below.

In response to the question “Are services safe?” The inspectors commented “Safeguarding in the hospital was very good” and “staff displayed excellent safeguarding knowledge and there were clear examples of robust appropriate action being taken when concerns were raised.” In addition, “All areas of the hospital were clean and well maintained.”

In response to the question “Are services effective?” The inspectors found that “Staff received good training and supervision which supported them to deliver care for patients effectively.”

Within the rehabilitation wards, inspectors saw evidence of “good multiagency working with occupational therapists, speech and language therapists, physiotherapists and other professionals working alongside the medical and nursing staff.”

In response to question “Are services caring?” CQC inspectors observed “staff treating patients with compassion, respect and dignity and speaking with patients, families and each other in an appropriate and considerate manner”. Patients also reported that “they received good quality care” and patients and families “praised the permanent staff for their caring approach” and patients were observed as “being involved in planning and delivering their (own) care.”

In response to the question “Are services responsive to people’s needs?” the inspectors reported that “the hospital responded effectively to concerns and complaints” with “the majority of the ward and unit areas specifically designed to meet the needs of patients” and that “there were dedicated activity coordinators for most wards and units who ensured that a wide range of activities were delivered throughout the day.”

As well as “well maintained grounds that patients could access” and the fact that “Patients were encouraged to personalise their rooms and cultural needs and personal wishes were met.” Specifically “Applications for DoLS were made in a timely and appropriate manner with appropriate paperwork in order.” As a prime example of this inspectors observed “patients being supported to make decisions about the future and helped to develop skills necessary for independent living.”

Finally in response to the question “Are the services well-led?” The inspectors acknowledged that the relatively new senior team had been brought in to focus on bringing about positive change. They noted that “there was a good emphasis on developing the workforce and staff described a culture of listening”. The inspectors reported that “staff were supported by a proactive senior management team who were well thought of by the workforce” and that “the senior management team were very visible.”

A full report of the inspection has been published on the CQC website here