We are committed to making sure all of the information on our website is easily accessible, readily available and that we make reasonable adjustments to enable our website users to access the information they want in a format that is both suitable and understandable. This is part of our duty under the Equality Act 2010.

If you come across any part of our website that is not accessible, is easily misread or there is information you need but cannot find, please contact our group communications team:

Tel: 01732 833924

What is accessibility?

To be accessible, our website must be easy to read and understand, free from jargon or unnecessary information and should be presented clearly. We endeavour to conform to the World Wide Web Consortium’s (W3C’s) Level AA guidelines for accessibility.

Text size

Can I change the font size used on the website?
Yes. This may be useful for you if you have low vision and need larger font sizes.

On a PC: from Internet Explorer select the View menu at the top of your window, scroll down and select the ‘text size’ option.

On an Apple Mac: from Safari select Preferences from the Edit menu at the top of the window. From there, click on Web content and uncheck the Show style sheets option. Then return to the list of preferences and choose Web browser. Then click on Language/fonts and choose the size you need.

Keyboard navigation

Do I have to use a mouse or trackpad to navigate the website?
No. Use your arrow keys to scroll up and down the pages. You can use your tab key to move between links, and press ‘return’ or ‘enter’ to select one. To go back to the previous page, use the backspace key.

PDF accessibility

We try to make sure that PDF documents on our website are as accessible as possible. If you are having problems accessing a particular document, please let us know at

Is there anything I can do to make PDF documents more accessible?
Useful information about services to make Acrobat documents more accessible is provided on Adobe’s website.

Further information can be found on Adobe pages on accessibility.

Downloading documents

Downloadable documents on the Raphael Hospital site are provided in a variety of formats. The most common are PDF, Word and Excel. If you require a document in an alternative format, please contact us at

What if I don’t have the software to open the document?
Most computers already have the software to open these document formats. If you do not have Adobe Acrobat Reader (for reading PDFs), it is available from the Adobe site. There are also free office suites for documents that aren’t PDFs.

How do I save documents to my computer?
If you have a PC, right-click on the link to the document. If you use a Macintosh, hold down the mouse button over the link. In both cases, a popup menu will then appear. Scroll down the menu and click on ‘Save target as’. You will then be asked to choose a folder on your computer where you can save the document.

Some browsers such as Firefox and Chrome automatically download documents to your computer when you open them.

Video accessibility

Videos on the Glenside website are generally accompanied by closed captions. If this is not the case, please contact us at to request a text alternative. Don’t forget to let us know which video you are interested in.