Compliments & complaints

Glenside recognises that there will be times when the service provided does not meet the expectations of service users or their representatives. There is a robust system in place to handle complaints appropriately and use the information gained as an opportunity for organisational learning and continuous improvement.

Glenside also regularly reviews compliments received to see whether the good practice identified can be shared with other services.

If you wish to compliment or complain about something in relation to Glenside, please contact us by:

We value your feedback as a way to improve our services. We will respond to all queries raised and aim to acknowledge all complaints within 2 working days and respond within 20 working days. Download our Concerns and Complaints Leaflet or our easy-read Compliments and Complaints leaflet.

Glenside is a member of ISCAS (Independent Sector Complaints Adjudication Service).